Introducing Ponticello

Vigilant Monitoring, Efficient Management, Practical Support ... Our clients enjoy it all.

Based in South Devon, our experienced team has been helping businesses manage their IT systems since 1998.

All our engineers are Microsoft qualified, with up-to-date skills and extensive knowledge. We know how to make servers and PCs perform at their very best.

What's more, we believe in clear communication. We never hide behind baffling terminology. We always explain things in a straightforward way, so our clients can make informed decisions.

Comprehensive Service - perfectly tailored to you.

We offer the kind of varied, wide ranging service you expect and need.

We can:

  • set up a reliable back-up system for your valuable data;
  • protect your system with anti-virus software;
  • help control unwelcome spam;
  • set up your email efficiently;
  • provide low cost IP telephone systems, cutting call costs by up to 70%;
  • support you with mobile communications and remote working solutions;
  • be on call to fix problems, whenever you need us;
  • be proactive, with our SystemEyes remote monitoring service;
  • be your 'Virtual IT Manager', with our Managed Service option

Every day, Ponticello clients relax in the knowledge that their IT systems are monitored and supported - so they can get on with running their businesses.

Our clients vary from hotels to garages, estate agents to insurance brokers.  By listening and thinking uniquely about each client, we can offer exactly the right kind of help.

To see what our clients have to say about the services we offer, please look at our Client Testimonials page.

More than happy
As a Best Western International Hotel, High Speed Internet Access (HSIA) & Wi-Fi capabilities are paramount to our guests in this modern era. We were looking for someone who could upgrade and meet our brief to ensure the consistency of our guest's experience on Internet content, security, network speed, using the latest technology available to us. Ponticello fulfilled all of the criteria and installed this and more for us; with approximately 100 devices a day downloading 80Gb, I am more than happy to endorse Peter & his team.
Simon Bell, General Manager of the Best Western Fowey Valley Hotel
I am delighted with what Ponticello has done
For over two years we have had complaints from guests about WiFi in some rooms. The hassle of upgrading and the on-going cost of some pay-monthly WiFi systems was really putting me off. I discussed my requirements with Ponticello and they had me up and running on new WiFi equipment in under two hours. I now have reliable WiFi that I can manage myself with no on-going costs and Ponticello is there to help with the technical stuff if I need a hand. If I had known how easy and cost-effective the fix was, I would have called Ponticello two years ago. WiFi coverage is great and I am delighted with what Ponticello has done. Running the Glendower is easier now that I don’t have to worry about WiFi.
Bob Perrin, owner of The Glendower B&B, Torquay
Instrumental in the success of my business
Ponticello have been instrumental in the success of my business. They have designed and implemented a bespoke system in order to meet a very specific need. They have demonstrated creativity and flexibility in order to make sure that everything my customers and I need has been fulfilled. As a team, they are incredibly responsive and helpful whenever I have a query and no question is too large for them to answer. I would recommend them wholeheartedly.
Stuart Hoddinott - Director, Offices at No.1
Better than anything we have had before
Ponticello upgraded our WiFi in August 2016. It took less than a day. We needed some new cabling and the latest WiFi access points. My staff are delighted because guests no longer keep asking reception to fix WiFi issues. We have had more than 300 devices using WiFi and more than 120GB downloaded in a single day. More than 7500 guests have used the system and left their email addresses. Ponticello WiFi is better than anything we have had before. It meets Best Westerns’ strict WiFi criteria and I am happy to endorse it.
Carley Warren, Marketing Manager of the Best Western Passagehouse Hotel
Feedback from our guests has been really positive
Ponticello were recommended to us by another hotel which is always a good sign and since contacting Peter and subsequently commissioning a new WiFi system we have been delighted with the results. Our system is faster, more efficient and the feedback from our guests has been really positive. I would have no hesitation in recommending Ponticello to others.
Rhys Roberts, Director of the Best Western Tiverton Hotel
Removed problems with WiFi
I have been using Ponticello WiFi for about a year. Costs are down and service levels are up. Our guests enjoy fast and reliable WiFi throughout the hotel. It is easy to use and we have not needed to call support once. I am really pleased with the service, it has removed problems with WiFi and we are getting improved reviews on TripAdvisor.
Brett Powis, Owner of the Babbacombe Hotel TQ1 3LH
One of our favourite suppliers
One of our favourite suppliers who consistently deliver exceptional customer service, products and solutions. Highly recommend!
Pier Point Restaurant & Bar - Torquay
We consistently get 10/10 for our WiFi
Thank you for your excellent support of the WiFi in Fiveway Apartments. Connection, speed and security is very important to our guests, so much so, have a separate category for WiFi on the guest reviews and we consistently get 10/10 for our WiFi. We can’t get much better than that!
Kevin Cope - Fiveway Apartments